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Posts tagged ‘culture’

What Happened to Kindness and Etiquette?

As many of you know I work as a customer service agent taking incoming calls for many infomercial products. For the life of me I don’t understand why so many people calling in start out just plain angry and mean. You have called me so why are you giving me an attitude for trying to place your order? Sadly unless they are verbally swearing at me there is not much I can do but be overly dripping with sweetness in spite of their rudeness. Yes, sometimes that makes them even worse but I have to admit it makes “me” feel better!

I have seen this same thing in so many places like grocery store clerks just trying to help with a purchase and for no fault of their own being treated rudely. I once had a woman run the front of her grocery cart into the back of my ankles and not only did she not apologize but she seemed mad at me for being in her way and huffed as she ran around me. I almost wanted to catch up to her to sarcastically apologize for “being in her way” but I didn’t want to be on the 6pm news as the woman who got in a fight at Wal-Mart! I once worked at a car dealership that offered a 30 minute oil change. You would not believe the amount of people who would come completely unglued and just plain ugly because it took 35 minutes. Is it really worth chewing someone out because of 5 minutes?

Seriously what happened to teaching proper manners and etiquette towards others? Do people really feel entitled to treat others badly with no cause? To be angry and rude just to be angry and rude? Have you been to the schools recently? There is a serious lack of children with manners. It should not be an uncommon thing to have someone say thank you, please, and yes ma’am/sir yet it is. What ever happened to the phrase “treat others as you would want to be treated”? Is the common use of social media to blame since we have interactions without as much face to face contact as in the past? There is a  serious lack of respect and a growing feeling of entitlement in the world today. Doesn’t it seem like so many people are out to get what the want and to heck with everyone else? We share this world and it would be a little more peaceful if everyone took the time to treat others with respect.

I certainly am not a saint and have had plenty of situations where I am sure I deserved some backlash from someone, but I have to admit being on the receiving end of someone’s rant for no fault of my own even if they are a stranger is not a fun experience. I am not being paid to be your punching bag so go take a Midol, Prozac, Valium or go call a therapist and “chilax” already!

What do you think about manners and etiquette in today’s society?

Rodeo Fun! Mutton Bustin Anyone?

Photo Credit: rodeohouston.comIt is RODEO time in Houston. Every year this time the Houston Livestock Show and Rodeo is in town for a few weeks. It usually is here during spring break so it becomes one of our day trips as a family. If you have never been to something like this it can be an all day event. Not only do they have a carnival with tons of rides, games and food vendors but there is also over 480 retail vendors with everything like cowboy boots, candy, jewelry, scented candles, furniture, clothing, kitchen gadgets, etc. They also have a kids zone with fun exhibits, rides and interactive activities. Want to see an egg hatch live? They have it! Want to see them milk a cow? They have it! Want to walk around thousands of pens full of stinky pigs, cows, horses, chickens, etc? They have it! They also have livestock auctions and competitions.

The big event is the rodeo and concert held inside Reliant Stadium. They always have a concert after the rodeo that features a headline singer or group. Although I am not a huge country music fan I am impressed with the A list of stars that have sold out shows each year like Blake Shelton, Miranda Lambert, and Reba McEntire. The rodeo itself includes bucking horses and bull riding, chuck wagon races, barrel races, the calf scramble, calf roping, etc. One of my favorites by far is the “Mutton Bustin”. The announcer actually puts it the best when he says “this is the part of the show where we strap our kids to farm animals and call it entertainment”. If you have never seen it you have to watch the video below. Basically it is a  child around 5-6 years old wearing a heavily padded vest and helmet  put on the back of a sheep, told to grab on to its wool, and then hang on for dear life when the gate opens. As the sheep runs across the pen the object is to see who can stay on the longest. Over the years I have seen a few kids with tears but the majority have huge grins on their faces and are pumping their fists in the air with excitement after they take that dive to the ground.

What is your favorite thing about a rodeo?

Is Phone Etiquette too much to ask for?

Thankfully most of my friends and family are caring enough to use proper phone etiquette but I often have the unfortunate opportunity to speak with customers who could use a little schooling on what they should and should not be doing when on the phone. You would be surprised at how often these incidence happen. These calls could be uncomfortable in any situation but especially to a customer service agent speaking with a complete stranger! Here are just some of the things we are subjected to listening to:

  1. Using the Bathroom: Seriously, we can hear you! Especially when you flush! Please do your business before or after the call and if it is an emergency either ask us to hold or call us back. Just don’t take us with you!
  2. Television or Radio TOO LOUD! It is very hard to get your information when we cannot hear anything but our TV commercial going in the background. What is worse is those customers who cannot hear us either but don’t think to turn their volume down in order to hear better. I am not going to scream to compensate for your loud TV!
  3. Eating: Munching in my ear is bad enough but when you have a mouth full of food and trying to give me your contact information it is impossible to understand you!
  4. Watching Porn: Just like using the bathroom we can hear this too! Please please please take care of your personal business before calling and do not make us listen to your porn during the call. I have asked people to turn their TV down in this situation but believe me I will hang up if it doesn’t stop or I feel you are doing “anything else” during that time. GROSS!
  5. Baby Crying: When is it ever a good time to order something or call someone when your kid is screaming bloody murder? Please get them back to sleep, give them a bottle or calm them down before calling. Certainly do not hold a screaming child when you are on the phone because being that close to the phone that is all we can hear!
  6. Dogs Barking: This is basically the same as the baby crying. If your dog is trying to warn a squirrel or mail man to stay out of your yard please put them up before calling or go into another room!
  7. Gases: Oh yes. We do have ears and we can hear every fart and burp so cover the phone, put us on mute or excuse yourself for a moment please.
  8. Fighting: It’s probably not a good time to call and order a product when you’re in the middle of a fight with someone at home! We are literally the fly on the wall and know all your business now!
  9. Swearing: This can be both happy and angry customers believe it or not. Some just have incorporated swearing into their everyday vocabulary and will just let words fly when doing a normal order. Others get angry and the words start coming. Please realize you are still speaking to a human being and swearing is not acceptable. We do have the authorization to hang up on anyone swearing if we have asked them to stop and they don’t.
  10. Prank Calls: It is bad enough from the kids but as an adult grow up! Even with a few beers in you it isn’t funny to call an order line for a kitchen appliance and ask what the customer service agent is wearing. You really think we sit around in lingerie waiting to take your call? Oh and by the way, we do have Caller ID so you’re not so anonymous anymore!

I am sure the list can go on but these are the most common of the phone etiquette problems I encounter on a pretty regular basis. Just realize that although someone cannot see you they certainly can still hear what is going on. Remember our children are learning proper etiquette from us. Take care of what you can before getting on the phone or even answering a phone call with anyone to avoid an inconsiderate situation on that call!

What unpleasant things have you had to listen to while on a call?

Prescription Drugs worth possible Side Effects?

Certainly there are many conditions where the positive attributes of a drug outweigh the possible negative side effects. My thoughts today point towards times when the prescribed drug is for something more minor that certainly makes you question whether risking side effects is worth the benefits of the drug.

We see more and more commercials advertising their drugs for certain medical conditions. All are required by law to list possible side effects. Have you noticed those that seem to take more of the commercial to talk about the side effects then the actual drug and it’s benefits? Comedian Tim Hawkins does a hilarious skit of this very topic. 

Here is another great example: I just heard a commercial on the radio yesterday for Nuvigil. This is being advertised to help those with Excessive Sleepiness(ES) due to Shift Work Disorder (SWD). Yes this is an actual diagnosed disorder. In all fairness I have worked an overnight shift for almost 15 years so I can certainly understand all the symptoms of SWD since shift work often leads to sleep disorders. Our bodies natural instinct is to be sleeping not working during the night and be active and not asleep during the day. Lack of proper sleep can cause someone to lose their focus and even reduce their ability to function. There is an increased risk of accidents due to sleepiness. Many become more irritable or have reduced ability to participate socially. Sleepiness can also effect their overall job performance. Certainly there is an increased risk for worsening a previously diagnosed medical condition. There may be a benefit from this drug in extreme cases but what are the possible side effects? (this list taken directly from Nuvigil.com)

  • What are possible side effects of NUVIGIL?

    • Stop taking NUVIGIL and call your doctor or get emergency help if you get any of the following serious side effects:Common side effects of NUVIGIL are headache, nausea, dizziness, and trouble sleeping. These are not all the side effects of NUVIGIL.
      • Mental (psychiatric) symptoms, including: depression, feeling anxious, sensing things that are not really there, extreme increase in activity (mania), thoughts of suicide, aggression, or other mental problems
      • Symptoms of a heart problem, including: chest pain, abnormal heart beat, and trouble breathing
    • Tell your doctor if you get any side effect that bothers you or that does not go away. Talk to your doctor for medical advice about side effects.

    What should I avoid while taking NUVIGIL?

    • Do not drive a car or do other dangerous activities until you and your doctor know how NUVIGIL affects you.
    • Avoid drinking alcohol.

    What should I tell my doctor before starting NUVIGIL?

    • Tell your doctor about all of your health conditions including if you have: history of mental health problems (including psychosis), heart problems or had a heart attack, high blood pressure, liver or kidney problems, a history of drug or alcohol abuse or addiction, or are pregnant, planning to become pregnant, or breastfeeding.
    • Tell your doctor about all of the medicines you take. Women who use hormonal birth control may have a higher chance of getting pregnant, while taking and for one month after stopping NUVIGIL. Talk to your doctor about other birth control methods while taking NUVIGIL.
So let’s recap. First thing that stands out to me is the “trouble sleeping”. Does that seem weird to anyone else since the problem to begin with is a sleep disorder leading to excessive sleepiness? Certainly other possible side effects are common with most drugs like headache, nausea, dizziness, etc. The other thing that stood out to me though that is a huge red flag is mental (psychiatric) symptoms including seeing things that are not really there, aggression and thoughts of suicide. What about possible heart problems? Being unable to drive a car driving a car until you know the effects of the drug can be a problem for many as they still have work and family responsibilities. Do any of those seem like something you want to gamble with?
I truly am thankful for all the medical resources available and the continual advancements in research that improve our lives. I will say again that there are many conditions that require proper medication and in those cases the benefits surley outweigh the side effects. For those people just looking for a magic pill for all your ailments maybe a closer look at the side effects is needed. I mean seriously if you have to take another pill to help with the side effects created by the first pill is it worth it? We really do not want our children learning bad habits by taking medication for every little thing either. Do your research and look into all areas of assistance before jumping into a prescription. ALWAYS ask your doctor about the side effects and if there is something else that might be just as effective without all the possible side effects. Remember many doctors have incentives to promote certain drugs for the manufactures so make sure they are doing what is best for you, not the drug manufacturer!
What are your thoughts about the long lists of possible side effects for prescription drugs?

Music Memories from the 80’s

Photo Credit: musicnotes.com

My daughter has a singing competition in junior high and has been searching for an “oldies” song that is from the 1980’s and older. First of all I am depressed to hear of songs from the 80’s being considered “oldies” cause that then directly refers to me as an “oldie” too!

My husband and I sat down with her the other day and started playing video’s on YouTube of the best music from the 80’s. Be warned if you ever decide to do this you will lose hours out of your day. We could not turn it off! Each song we would say “this is a good one” or “I love this song”. We would sing along and talk about all the famous groups and singers from that time, the cool music videos, or somewhere we remember hearing a song like a dance or party. We remembered when MTV actually played music video’s all day long. As we watched we would cringed at the different clothing styles in the videos not wanting to admit that was ever in style. Even worse I was trying to forget the memories of the big hair. I swear I was brain washed into doing that and I will stick to that story. I hope I have burned all those photo’s so they cannot be used against me later!

The next day my daughter was again playing music and videos from the 80’s. She said that she loves the music from “our” time and how lucky we were to grow up with such awesome music. After spending hours listening to it the day before I have to agree. There are some great songs throughout all time but the 80’s music will never die. Maybe it is because it was during my teen and young adult years but I like to think we had some music with style!

What are your favorite songs or groups from the 80’s?

When did I become a Taxi Driver?

Photo Credit: buriedwithchildren.com

I hope I never stop loving my car because I really am spending more and more time in it. Along with the other hats I wear during the day my “taxi driver” hat is being worn a lot! It appears that each year my kids grow older we find additional things that require me to take them here, there and everywhere. I swear that my seat never gets cold because as soon as I get home I am right back out the door to go somewhere else. My kids are only involved in a few school activities, clubs and our church youth group. I don’t know how other parents do it whose kids are involved in many other outside activities.

I really think that car manufacturers could make a mint on the “taxi driver mom’s” if they included a kitchen and laundry room so that we could get more chores done while on the road and waiting in the car rider lines! Technology supplied us with all kinds of entertainment in our cars from radio, navigation systems and DVD systems so why not a microwave and washer? You are probably now thinking that they do make that. They are called motor homes. Believe me I have thought about it!

With gas prices rising it is a fear of mine on how these increasing trips everywhere will play out. I go through almost a whole tank of gas a week and I basically only travel within a 5 mile radius from my home during that week. We certainly want to encourage our children to participate in a variety of activities but I do worry how families can continue to afford all these trips with higher gas prices.

On the flip side I do love the time I can spend talking with my kids and connecting with them. We enjoy singing songs and talking about the day. My car has become the place to catch up with them even more than the dinner table anymore!

How many hours a day do you spend driving your kids?

Choose Your Email Name Carefully!

As a customer service phone agent I have heard all kinds of email addresses. There are however many people reluctant to provide their current email because something they thought what cute or sexy is now embarrassing to say to a complete stranger. Most people will use their name or a nick name. Some even have emails that refer to their favorite hobby like crafts, sports, books, movies, etc. Then there are those who think that “sexyman4u”,”urluvbuddy” or even “grannygrannybobanny” is a great idea until they are providing it to someone they don’t know or even worse in a professional setting such as a job application. Most customers I speak with want their confirmation email or shipping notification for their order so they feel obligated to supply an email address. Usually there is the awkward pause and then they spell it for you like you won’t notice what it is really saying but seriously…..I CAN READ! I do like the customers that own up to it and just say it with pride and have nothing to hide.

My advise is to pick an email address you feel comfortable giving to everyone. You can certainly obtain a separate email address for times you don’t want to give out your main email. Many email providers offer a way to link multiple email addresses together to receive and view them from one main email account. There are hundreds of free email services from G-mail, Yahoo, Hotmail, AIM, and so many more if you search the internet.

This brings me to safety for our children. We have been trying to keep up with our children’s interest in technology and one thing we are big on is their privacy and security. When using the internet and other sites requiring email addresses it would be better to have an email name that does not have your child’s name in it. Have them pick an email address that refers to their favorite book, movie, cartoon character, stuffed animal, nick name, etc. Get them involved in personalizing a fun email name for themselves. If you are like us you may also want to have their password!

What do you think about email address names?