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Posts tagged ‘social media’

What Happened to Kindness and Etiquette?

As many of you know I work as a customer service agent taking incoming calls for many infomercial products. For the life of me I don’t understand why so many people calling in start out just plain angry and mean. You have called me so why are you giving me an attitude for trying to place your order? Sadly unless they are verbally swearing at me there is not much I can do but be overly dripping with sweetness in spite of their rudeness. Yes, sometimes that makes them even worse but I have to admit it makes “me” feel better!

I have seen this same thing in so many places like grocery store clerks just trying to help with a purchase and for no fault of their own being treated rudely. I once had a woman run the front of her grocery cart into the back of my ankles and not only did she not apologize but she seemed mad at me for being in her way and huffed as she ran around me. I almost wanted to catch up to her to sarcastically apologize for “being in her way” but I didn’t want to be on the 6pm news as the woman who got in a fight at Wal-Mart! I once worked at a car dealership that offered a 30 minute oil change. You would not believe the amount of people who would come completely unglued and just plain ugly because it took 35 minutes. Is it really worth chewing someone out because of 5 minutes?

Seriously what happened to teaching proper manners and etiquette towards others? Do people really feel entitled to treat others badly with no cause? To be angry and rude just to be angry and rude? Have you been to the schools recently? There is a serious lack of children with manners. It should not be an uncommon thing to have someone say thank you, please, and yes ma’am/sir yet it is. What ever happened to the phrase “treat others as you would want to be treated”? Is the common use of social media to blame since we have interactions without as much face to face contact as in the past? There is a  serious lack of respect and a growing feeling of entitlement in the world today. Doesn’t it seem like so many people are out to get what the want and to heck with everyone else? We share this world and it would be a little more peaceful if everyone took the time to treat others with respect.

I certainly am not a saint and have had plenty of situations where I am sure I deserved some backlash from someone, but I have to admit being on the receiving end of someone’s rant for no fault of my own even if they are a stranger is not a fun experience. I am not being paid to be your punching bag so go take a Midol, Prozac, Valium or go call a therapist and “chilax” already!

What do you think about manners and etiquette in today’s society?

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Choose Your Email Name Carefully!

As a customer service phone agent I have heard all kinds of email addresses. There are however many people reluctant to provide their current email because something they thought what cute or sexy is now embarrassing to say to a complete stranger. Most people will use their name or a nick name. Some even have emails that refer to their favorite hobby like crafts, sports, books, movies, etc. Then there are those who think that “sexyman4u”,”urluvbuddy” or even “grannygrannybobanny” is a great idea until they are providing it to someone they don’t know or even worse in a professional setting such as a job application. Most customers I speak with want their confirmation email or shipping notification for their order so they feel obligated to supply an email address. Usually there is the awkward pause and then they spell it for you like you won’t notice what it is really saying but seriously…..I CAN READ! I do like the customers that own up to it and just say it with pride and have nothing to hide.

My advise is to pick an email address you feel comfortable giving to everyone. You can certainly obtain a separate email address for times you don’t want to give out your main email. Many email providers offer a way to link multiple email addresses together to receive and view them from one main email account. There are hundreds of free email services from G-mail, Yahoo, Hotmail, AIM, and so many more if you search the internet.

This brings me to safety for our children. We have been trying to keep up with our children’s interest in technology and one thing we are big on is their privacy and security. When using the internet and other sites requiring email addresses it would be better to have an email name that does not have your child’s name in it. Have them pick an email address that refers to their favorite book, movie, cartoon character, stuffed animal, nick name, etc. Get them involved in personalizing a fun email name for themselves. If you are like us you may also want to have their password!

What do you think about email address names?