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Posts tagged ‘Business’

What Happened to Kindness and Etiquette?

As many of you know I work as a customer service agent taking incoming calls for many infomercial products. For the life of me I don’t understand why so many people calling in start out just plain angry and mean. You have called me so why are you giving me an attitude for trying to place your order? Sadly unless they are verbally swearing at me there is not much I can do but be overly dripping with sweetness in spite of their rudeness. Yes, sometimes that makes them even worse but I have to admit it makes “me” feel better!

I have seen this same thing in so many places like grocery store clerks just trying to help with a purchase and for no fault of their own being treated rudely. I once had a woman run the front of her grocery cart into the back of my ankles and not only did she not apologize but she seemed mad at me for being in her way and huffed as she ran around me. I almost wanted to catch up to her to sarcastically apologize for “being in her way” but I didn’t want to be on the 6pm news as the woman who got in a fight at Wal-Mart! I once worked at a car dealership that offered a 30 minute oil change. You would not believe the amount of people who would come completely unglued and just plain ugly because it took 35 minutes. Is it really worth chewing someone out because of 5 minutes?

Seriously what happened to teaching proper manners and etiquette towards others? Do people really feel entitled to treat others badly with no cause? To be angry and rude just to be angry and rude? Have you been to the schools recently? There is a serious lack of children with manners. It should not be an uncommon thing to have someone say thank you, please, and yes ma’am/sir yet it is. What ever happened to the phrase “treat others as you would want to be treated”? Is the common use of social media to blame since we have interactions without as much face to face contact as in the past? There is a  serious lack of respect and a growing feeling of entitlement in the world today. Doesn’t it seem like so many people are out to get what the want and to heck with everyone else? We share this world and it would be a little more peaceful if everyone took the time to treat others with respect.

I certainly am not a saint and have had plenty of situations where I am sure I deserved some backlash from someone, but I have to admit being on the receiving end of someone’s rant for no fault of my own even if they are a stranger is not a fun experience. I am not being paid to be your punching bag so go take a Midol, Prozac, Valium or go call a therapist and “chilax” already!

What do you think about manners and etiquette in today’s society?

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Is Phone Etiquette too much to ask for?

Thankfully most of my friends and family are caring enough to use proper phone etiquette but I often have the unfortunate opportunity to speak with customers who could use a little schooling on what they should and should not be doing when on the phone. You would be surprised at how often these incidence happen. These calls could be uncomfortable in any situation but especially to a customer service agent speaking with a complete stranger! Here are just some of the things we are subjected to listening to:

  1. Using the Bathroom: Seriously, we can hear you! Especially when you flush! Please do your business before or after the call and if it is an emergency either ask us to hold or call us back. Just don’t take us with you!
  2. Television or Radio TOO LOUD! It is very hard to get your information when we cannot hear anything but our TV commercial going in the background. What is worse is those customers who cannot hear us either but don’t think to turn their volume down in order to hear better. I am not going to scream to compensate for your loud TV!
  3. Eating: Munching in my ear is bad enough but when you have a mouth full of food and trying to give me your contact information it is impossible to understand you!
  4. Watching Porn: Just like using the bathroom we can hear this too! Please please please take care of your personal business before calling and do not make us listen to your porn during the call. I have asked people to turn their TV down in this situation but believe me I will hang up if it doesn’t stop or I feel you are doing “anything else” during that time. GROSS!
  5. Baby Crying: When is it ever a good time to order something or call someone when your kid is screaming bloody murder? Please get them back to sleep, give them a bottle or calm them down before calling. Certainly do not hold a screaming child when you are on the phone because being that close to the phone that is all we can hear!
  6. Dogs Barking: This is basically the same as the baby crying. If your dog is trying to warn a squirrel or mail man to stay out of your yard please put them up before calling or go into another room!
  7. Gases: Oh yes. We do have ears and we can hear every fart and burp so cover the phone, put us on mute or excuse yourself for a moment please.
  8. Fighting: It’s probably not a good time to call and order a product when you’re in the middle of a fight with someone at home! We are literally the fly on the wall and know all your business now!
  9. Swearing: This can be both happy and angry customers believe it or not. Some just have incorporated swearing into their everyday vocabulary and will just let words fly when doing a normal order. Others get angry and the words start coming. Please realize you are still speaking to a human being and swearing is not acceptable. We do have the authorization to hang up on anyone swearing if we have asked them to stop and they don’t.
  10. Prank Calls: It is bad enough from the kids but as an adult grow up! Even with a few beers in you it isn’t funny to call an order line for a kitchen appliance and ask what the customer service agent is wearing. You really think we sit around in lingerie waiting to take your call? Oh and by the way, we do have Caller ID so you’re not so anonymous anymore!

I am sure the list can go on but these are the most common of the phone etiquette problems I encounter on a pretty regular basis. Just realize that although someone cannot see you they certainly can still hear what is going on. Remember our children are learning proper etiquette from us. Take care of what you can before getting on the phone or even answering a phone call with anyone to avoid an inconsiderate situation on that call!

What unpleasant things have you had to listen to while on a call?

Choose Your Email Name Carefully!

As a customer service phone agent I have heard all kinds of email addresses. There are however many people reluctant to provide their current email because something they thought what cute or sexy is now embarrassing to say to a complete stranger. Most people will use their name or a nick name. Some even have emails that refer to their favorite hobby like crafts, sports, books, movies, etc. Then there are those who think that “sexyman4u”,”urluvbuddy” or even “grannygrannybobanny” is a great idea until they are providing it to someone they don’t know or even worse in a professional setting such as a job application. Most customers I speak with want their confirmation email or shipping notification for their order so they feel obligated to supply an email address. Usually there is the awkward pause and then they spell it for you like you won’t notice what it is really saying but seriously…..I CAN READ! I do like the customers that own up to it and just say it with pride and have nothing to hide.

My advise is to pick an email address you feel comfortable giving to everyone. You can certainly obtain a separate email address for times you don’t want to give out your main email. Many email providers offer a way to link multiple email addresses together to receive and view them from one main email account. There are hundreds of free email services from G-mail, Yahoo, Hotmail, AIM, and so many more if you search the internet.

This brings me to safety for our children. We have been trying to keep up with our children’s interest in technology and one thing we are big on is their privacy and security. When using the internet and other sites requiring email addresses it would be better to have an email name that does not have your child’s name in it. Have them pick an email address that refers to their favorite book, movie, cartoon character, stuffed animal, nick name, etc. Get them involved in personalizing a fun email name for themselves. If you are like us you may also want to have their password!

What do you think about email address names?

Cash vs Debit Card?

Photo Credit: budgeting.thenest.com

I thought the introduction of Visa/MasterCard debit cards was genius! I hated carrying around and writing checks, carrying cash or using my credit card for purchases only to have to write a check to pay off that amount from my checking account later. Having quick access to those funds makes my life simpler for certain, but does it also have its drawbacks?

The other day my kids had asked if I had any money and I realized that I usually carry less than $5 in actual cash at any time. I always rely on my debit card. It also got me thinking about experiences in the past that maybe I should have learned a little more about the pros and cons of cash vs debit cards.

First we have been victims of identity theft. Around Christmas one year we found someone had spent almost $1,500 fraudulently from our account. Thankfully the charges were flagged immediately at our bank because they were coming from Canada and not where we live so they shut down our debit card access. This was both good and bad. Certainly no further funds were taken fraudulently however we had no use of our cards for transactions we normally use like gasoline purchases. We had to rely on checks and cash until our new cards came in. We also had automatic payments assigned to those cards which we then had to contact those companies to set up a new payment option. By using our debit cards as much as we did it put us at greater risk of identity theft. Although we still use them we are more cautious about where they are used.

The second thing we learned about debit cards is they mean nothing when you have no power! During Hurricane Ike everything you wanted required cash. Checks were not even accepted because there was no way to verify funds. So even if I had a million dollars in the bank there was no way to access funds. Thankfully many stores and gas stations had power restored within a few days either by the electric company repairs or a power generator. Those few days without any power around town made many people realize how vital an emergency supply of cash is.

The third thing is I have been somewhere and had a purchase that was only a few dollars and without cash I had to use my debit card. Stores are charged a fee for card purchases so I am not doing them any favors by making them pay a fee for my small purchase. If I had a little more cash it would be a better option in those situations.

I am sure there are plenty of other pros and cons of both debit cards and cash. I certainly still like the convenience of the debit card but know that cash cannot disappear completely without effecting our lives at some point!

Which do you prefer to use? Debit Cards or Cash?

What’s with that Commercial?

  1. You know a commercial is played to often when you know the jingle and find yourself singing it often. That is good advertising on their part because even if you don’t need their services you still recall their product from the jingle.
  2. What is with the commercials that have just a weird spokes person or character that just won’t go away? I won’t name any specific commercials but we all find those that are just annoying or even a little on the weirdo freaky side. Those companies just keep making more with that strange annoying spokes person or character. I guess the same could be said for off the wall weird or inappropriate slogans.
  3. How about the commercials that are just so hilarious or otherwise awesome to the point that you really didn’t even pay attention to what the commercial was selling? Some go to huge lengths to make sure the commercial is so outgoing that they lose sight of making sure their product is featured. We have laughed at dozens of commercials and even talked about them later to only realize we have no idea if they were selling jeans, beer, or car tires.
  4. Why are some commercials aired on specific channels at all? We saw a commercial for life insurance for seniors while watching a UFC fight one night. It just seemed really weird place to advertise that. We also have seen mens products advertised on mostly women’s channels and vice versa. I’m just saying if you want the biggest bang for your buck advertise where you will have the biggest audience for your product.
  5. The commercials targeting children just don’t seem as subtle anymore.  Some just come right out that if your parents love you they should be buying you this. Thanks for making us have to say no to yet another useless product. Let’s be honest they want it because it looks so awesome on the show but it really isn’t as fun when they get it and will only use once or twice.
  6. Do we really need “that much” truth in advertising? There are just some things that we can leave a little more vague instead of going into full detail please.  Hemorrhoids’, E.D., and feminine odor problems may have numerous products available but when watching TV with the kids that may not be the most appropriate time to be hearing about them.
  7. Do we really want to see commercials anyway?  No. We love to record things to watch later so we can fast forward through commercials. The only exception to that is the Super Bowl where we actually sit down to watch the commercials ON PURPOSE!

What are  your feelings about commercials?

 

Headache? Reach for the Peppermint Oil!!!!!

Photo Credit: doterraoil.com

We as parents will certainly have a few headaches come our way. Some are related to sickness itself but others will just come from stress. I have always relied on the usual tactics of medication, hot showers, cold packs or sleep to get rid of a headache that often provide little help or take forever for the headache to finally go away.

Years ago as I was walking through a high-end department store on my way from the parking lot into the mall I was stopped in the cosmetic section by a woman giving free samples of peppermint lotion. She swore this would help with any aches and pains but especially headache  and stress relief. I took the sample because it was free and as you all know I like free. I used it and was pleasantly surprised at the results I got with my first headache. Of course when I went to see about purchasing this same lotion I realized I would have to take out a  small loan to afford it so I decided it was not going to become a part of my headache fighting regimen after all!

Fast forward many years later where I have some friends telling me about their new excitement for essential oils and all the health benefits they offer. I being the natural skeptic that I am smiled politely but really didn’t pay it much attention until I had my next headache and I remembered the peppermint lotion I had used years ago. Having  that good success in the past I contacted my friend who is now a DoTERRA Product Consultant and told her to order me some peppermint oil. Best decision in the world! Not only does it smell good but it has a warming sensation that helps soothe and the natural oil helps alleviate pain.

I promise to post more about other oils we use another time however since I had a horrible headache last night and was reaching for the peppermint oil to find relief I thought I would share this today. I now have my whole family in love with peppermint!

Although there are many companies that offer essential oils I will have to admit I like everything I have heard about this company DoTERRA because their oils are Certified 100% Pure Therapeutic Grade. They offer a variety of oils and oil blends along with other products containing oils for a variety of needs. You can visit the website for the DoTERRA Product Consultant to inquire about their products or discuss ailments you may want help for.  Click HERE for more information.

Do you used essential oils?