Thankfully most of my friends and family are caring enough to use proper phone etiquette but I often have the unfortunate opportunity to speak with customers who could use a little schooling on what they should and should not be doing when on the phone. You would be surprised at how often these incidence happen. These calls could be uncomfortable in any situation but especially to a customer service agent speaking with a complete stranger! Here are just some of the things we are subjected to listening to:
- Using the Bathroom: Seriously, we can hear you! Especially when you flush! Please do your business before or after the call and if it is an emergency either ask us to hold or call us back. Just don’t take us with you!
- Television or Radio TOO LOUD! It is very hard to get your information when we cannot hear anything but our TV commercial going in the background. What is worse is those customers who cannot hear us either but don’t think to turn their volume down in order to hear better. I am not going to scream to compensate for your loud TV!
- Eating: Munching in my ear is bad enough but when you have a mouth full of food and trying to give me your contact information it is impossible to understand you!
- Watching Porn: Just like using the bathroom we can hear this too! Please please please take care of your personal business before calling and do not make us listen to your porn during the call. I have asked people to turn their TV down in this situation but believe me I will hang up if it doesn’t stop or I feel you are doing “anything else” during that time. GROSS!
- Baby Crying: When is it ever a good time to order something or call someone when your kid is screaming bloody murder? Please get them back to sleep, give them a bottle or calm them down before calling. Certainly do not hold a screaming child when you are on the phone because being that close to the phone that is all we can hear!
- Dogs Barking: This is basically the same as the baby crying. If your dog is trying to warn a squirrel or mail man to stay out of your yard please put them up before calling or go into another room!
- Gases: Oh yes. We do have ears and we can hear every fart and burp so cover the phone, put us on mute or excuse yourself for a moment please.
- Fighting: It’s probably not a good time to call and order a product when you’re in the middle of a fight with someone at home! We are literally the fly on the wall and know all your business now!
- Swearing: This can be both happy and angry customers believe it or not. Some just have incorporated swearing into their everyday vocabulary and will just let words fly when doing a normal order. Others get angry and the words start coming. Please realize you are still speaking to a human being and swearing is not acceptable. We do have the authorization to hang up on anyone swearing if we have asked them to stop and they don’t.
- Prank Calls: It is bad enough from the kids but as an adult grow up! Even with a few beers in you it isn’t funny to call an order line for a kitchen appliance and ask what the customer service agent is wearing. You really think we sit around in lingerie waiting to take your call? Oh and by the way, we do have Caller ID so you’re not so anonymous anymore!
I am sure the list can go on but these are the most common of the phone etiquette problems I encounter on a pretty regular basis. Just realize that although someone cannot see you they certainly can still hear what is going on. Remember our children are learning proper etiquette from us. Take care of what you can before getting on the phone or even answering a phone call with anyone to avoid an inconsiderate situation on that call!
What unpleasant things have you had to listen to while on a call?
- An Unsaid Etiquette (interactive360.wordpress.com)
- The Basics of Phone Etiquette (dallasbelle.com)
- What is Etiquette? (whatiquette.wordpress.com)
Certainly there are many conditions where the positive attributes of a drug outweigh the possible negative side effects. My thoughts today point towards times when the prescribed drug is for something more minor that certainly makes you question whether risking side effects is worth the benefits of the drug.
We see more and more commercials advertising their drugs for certain medical conditions. All are required by law to list possible side effects. Have you noticed those that seem to take more of the commercial to talk about the side effects then the actual drug and it’s benefits? Comedian Tim Hawkins does a hilarious skit of this very topic.
Here is another great example: I just heard a commercial on the radio yesterday for Nuvigil. This is being advertised to help those with Excessive Sleepiness(ES) due to Shift Work Disorder (SWD). Yes this is an actual diagnosed disorder. In all fairness I have worked an overnight shift for almost 15 years so I can certainly understand all the symptoms of SWD since shift work often leads to sleep disorders. Our bodies natural instinct is to be sleeping not working during the night and be active and not asleep during the day. Lack of proper sleep can cause someone to lose their focus and even reduce their ability to function. There is an increased risk of accidents due to sleepiness. Many become more irritable or have reduced ability to participate socially. Sleepiness can also effect their overall job performance. Certainly there is an increased risk for worsening a previously diagnosed medical condition. There may be a benefit from this drug in extreme cases but what are the possible side effects? (this list taken directly from Nuvigil.com)
What are possible side effects of NUVIGIL?
- Stop taking NUVIGIL and call your doctor or get emergency help if you get any of the following serious side effects:Common side effects of NUVIGIL are headache, nausea, dizziness, and trouble sleeping. These are not all the side effects of NUVIGIL.
- Mental (psychiatric) symptoms, including: depression, feeling anxious, sensing things that are not really there, extreme increase in activity (mania), thoughts of suicide, aggression, or other mental problems
- Symptoms of a heart problem, including: chest pain, abnormal heart beat, and trouble breathing
- Tell your doctor if you get any side effect that bothers you or that does not go away. Talk to your doctor for medical advice about side effects.
What should I avoid while taking NUVIGIL?
- Do not drive a car or do other dangerous activities until you and your doctor know how NUVIGIL affects you.
- Avoid drinking alcohol.
What should I tell my doctor before starting NUVIGIL?
- Tell your doctor about all of your health conditions including if you have: history of mental health problems (including psychosis), heart problems or had a heart attack, high blood pressure, liver or kidney problems, a history of drug or alcohol abuse or addiction, or are pregnant, planning to become pregnant, or breastfeeding.
- Tell your doctor about all of the medicines you take. Women who use hormonal birth control may have a higher chance of getting pregnant, while taking and for one month after stopping NUVIGIL. Talk to your doctor about other birth control methods while taking NUVIGIL.
So let’s recap. First thing that stands out to me is the “trouble sleeping”. Does that seem weird to anyone else since the problem to begin with is a sleep disorder leading to excessive sleepiness? Certainly other possible side effects are common with most drugs like headache, nausea, dizziness, etc. The other thing that stood out to me though that is a huge red flag is mental (psychiatric) symptoms including seeing things that are not really there, aggression and thoughts of suicide. What about possible heart problems? Being unable to drive a car driving a car until you know the effects of the drug can be a problem for many as they still have work and family responsibilities. Do any of those seem like something you want to gamble with?
I truly am thankful for all the medical resources available and the continual advancements in research that improve our lives. I will say again that there are many conditions that require proper medication and in those cases the benefits surley outweigh the side effects. For those people just looking for a magic pill for all your ailments maybe a closer look at the side effects is needed. I mean seriously if you have to take another pill to help with the side effects created by the first pill is it worth it? We really do not want our children learning bad habits by taking medication for every little thing either. Do your research and look into all areas of assistance before jumping into a prescription. ALWAYS ask your doctor about the side effects and if there is something else that might be just as effective without all the possible side effects. Remember many doctors have incentives to promote certain drugs for the manufactures so make sure they are doing what is best for you, not the drug manufacturer!
What are your thoughts about the long lists of possible side effects for prescription drugs?
People sometimes just have no clue! In an effort to be conversational or maybe even a show of support often comments are made that just don’t come out right and can offend someone. Nothing could be worse for an already hormonally challenged pregnant woman.
I came across this article on Yahoo that originally appeared on WomensDay.com which had me reflecting on not only my own pregnancies but the times I have witnessed offensive comments being made to others. We certainly cannot control what others say and of course we can find offensive comments being made at any time, to anyone, for any reason! It just seems that those un-welcomed and uncomfortable comments are more common at a time when a woman can be more emotional and insecure. Just because a woman is pregnant does not mean she is ready to listen to other women’s birth stories. Particularly if they were not a good experience! Not every woman wants people touching her belly, especially strangers. During one of my pregnancies I actually had a woman (stranger) in the grocery store ask if she could rub my belly. Uh, NO!
Thankfully I never really got any of these comments because being a sarcastic person I am I probably would have given them an equally rude comment right back. Here are some I have heard said to others though:
- “Was this a planned pregnancy?”
- “You look like your going to pop!”
- “You really waddle when you walk now!”
- “You are really swollen!”
- “Who is the dad?”
- “Wow, you’re going to have a fat baby!”
- “It’s about time! We thought you would never have children!”
……………..and the list could go on!
Here is a list of the Top 10 Things Never to Say to a Pregnant Woman as listed in the Yahoo article.
- Are you sure your not having twins?
- Your so tiny you can barely tell your pregnant! That can’t be healthy.
- Are you disappointed it’s not a girl? (or boy)
- You’re going to breastfeed, right?
- Oh, you’re wide! You’re definitely having a girl!
- I was back in my skinny jeans a week after giving birth.
- I hope the baby gets your nose!
- Did you see the show about the baby with …(insert horrible disease here)…
- That must have been a surprise!
- Aren’t you too old to have a baby?
Oh if everyone would just think before speaking! Click here to see more of this article on Yahoo.
What comments have you experience during your pregnancy or heard said to someone else that was pregnant?